WHEN WILL I GET MY ORDER? Orders usually ship out within 3-5 business days. During the busy holiday season it may take longer to process your order. 2nd Day and 3rd Day orders placed on Fridays, Saturdays and Sundays will be processed the following business day. Flat rate shipping takes 5-10 days via ground. You'll get an email with the tracking number once your order is processed.
HOW DO I TRACK MY ORDER? If you have an account, you can log in and check the status of your order anytime. Once your order has shipped, you'll get an email with a link to the tracking.
CAN I MAKE CHANGES TO MY ORDER? If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.
WHY IS MY CARD DECLINING? If your card is declining your billing address may not match, or you may have insufficient funds. Sometimes when your card declines, there will be a pending charge on your account but you will not be charged.
WHEN DO I GET CHARGED FOR MY ORDER? When you place your order, we authorize the amount on your card. You will not get charged until the order ships. If you paid with PayPal however, you will be charged immediately.
I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK? Unfortunately, we don't know ahead of time if/when items will be in stock online or in store, but we do add new items almost daily!
I LOVE YOUR STICKERS! HOW DO I GET SOME? If we have them, we include them in online orders, or you can pick them up at our stores when they are available.
NOT SURE HOW SOMETHING WILL FIT, FEEL, OR LOOK? Chat with us! We are happy to give more information on our clothes or style advice.
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER? Please contact us within 7 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage.
DO YOU ACCEPT GIFT CARDS ONLINE? We do! You type your gift card number in at checkout to use it. If the gift card does not cover the amount of the order you will need to pay the balance via credit card or PayPal.
HOW DO I MAKE A RETURN? Please follow the instructions provided on the invoice included with your order. You are responsible for the return shipping. Please make sure your items are eligible for return, you can refer to our full return policy posted online.
ORDERING
PLACING AN ORDER After you have added an item to your bag, you can review your selections and delete items before proceeding to checkout. At checkout, once you enter your shipping address you will be able to see the shipping costs for your address. You can also create an account that will save your information for future purchases. Review your information and your total before placing your order. Once your order is placed, you will get a page with the confirmation number on it and a confirmation email will be sent to the email you provided.
VIEWING OR TRACKING ORDERS When your order ships you will receive an email with the tracking information. You can log into your account if you have one and check the status from there.
CHANGES TO AN ORDER If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Orders can usually only be changed the same day that they were placed.
OUT OF STOCK ITEMS If you ordered an item that went out of stock, you will be refunded once the rest of your order has shipped. While we do our best, this does occasionally happen. We will notify you as soon as your refund is processed.
PROBLEMS WITH ORDER If you are missing an item, or have received an incorrect or damaged item, please let us know immediately. If an item is damaged, please email us with a picture and description of the damage, as well as the order number. We respond to our emails within 24 hours. You have 7 days to report any problems with your order.
SHIPPING
Once you have placed your order, it will take 3-5 business days to process before it ships out.
Express shipping is available, quotes will be available at checkout after you input your address. Next Day Air orders placed before 2pm PST will process and ship same business day, with exception for peak seasons.
Orders are not shipped on weekends or holidays, so allow for that. Please keep in mind these are estimates and may vary.
SHIPPING CARRIER
COST
SHIPPING METHOD
Federal Express
$7.50
FedEx Ground
Federal Express
$30
FedEx 2nd Day
TRACKING YOUR ORDER When your order ships you will receive an email with the tracking information. You can also log into your account if you have one and check the status from there, or if you do not have an account you can go to the 'track my order' link in the menu on the top right of our site.
CHANGES Unfortunately, once your package is shipped we cannot make any changes to it. Once you receive your tracking number, you can go to FedEx's website and create a FedEx Delivery Manager account. If your package is eligible, you can change delivery, update address, or upgrade your shipment for a small fee.
UNDELIVERABLE OR LOST PACKAGES If a package is undeliverable it will be returned to us. Once it is returned we will refund you for your order, minus the $10 fee for a returned package that the shipper charges us. We cannot re-ship out the package, so if you want the items you can place a new order. If your package gets lost, please contact us!
PAYMENTS
All prices on our site are listed in US dollars.
We accept Visa, Mastercard, Discover, American Express, Amazon Payment and PayPal. For credit cards, your billing address must match the address on file with your bank. Your credit card billing address must be located in the US.
For credit cards, you are not charged until your order has shipped. We authorize your card when you place the order, and it will not be charged until shipment. Sometimes this may show as two pending charges on your bank statement, but only one will be charged. Refunds cannot be made until the order has been charged.
We accept Brandy Melville gift cards online, at checkout you enter your gift card number and then redeem.
DECLINED CHARGES If your card is declining your billing address may not match, or you have insufficient funds in your account. Sometimes when your card declines, there will be a pending charge on your account but you will not be charged. If your PayPal payment did not go through, you will be contacted for an updated payment. If the payment isn't updated your order will be returned to sender.
DISCOUNT CODES Discount codes must be entered on the check out page. Discount codes are only valid for the times stated and will not be honored after their expiration date. All discounted orders are final sale.
REFUNDS Refunds to a credit card may take up to a week to process depending on your bank. PayPal refunds are received immediately. Refunds can only be made to the original payment method. If that is no longer available than you will receive an electronic gift card
RETURN POLICY
Items must be returned within 30 days of the purchase date.
All items must be unworn and unwashed, with any original tags attached.
All intimates, swimwear, jewelry, belts, hats, hair accessories, backpacks, eyewear, scarves, handbags, and keychains are final sale.
All discounted items are final sale.
Refunds must be refunded to the original payment method. If that is unavailable, we will email you an electronic gift card.
You are responsible for the return shipping, and all shipping charges are non-refundable.
RETURN INSTRUCTIONS Please follow the instructions below to make a return.
Pack item(s) to return into a box or bag of your choice.
Include your original invoice included in your package, a copy of the invoice, or your confirmation email so we can identify your order. (If this is a gift we can issue you a e-gift card for the return. Please provide the full name and email you would like the e-gift card to be sent to.)
Ship to our returns address (included below) with the shipper of your choice.
When received at our warehouse, you will be refunded (within 30 days) or issued a gift card (after 30 days) for the items and sent a confirmation email.
List on the form what items you are returning, and mail to this address:
Melville Returns Order# 9701 Premier Pkwy Miramar, Florida 33025
RETURN PROCESS Once we have received the return, we will process it within 5-7 business days. Your refund will be credited back to the original method of payment used to place the order. If that is unavailable then you will be refunded to an electronic gift card. Returns over the 30 day limit will get an electronic gift card. Refunds may take an additional 5-7 business days depending on your bank. We will email you at the email your order was placed with notifying you when we process your refund.
STORES We do not accept returns for items purchased in our stores. Please refer to the return policy printed on your receipt for any store purchases.
TERMS AND CONDITIONS
Please take some time to review these Terms and Conditions. Your use of this website and/or purchase of any products through this website constitute your agreement to the following Terms and Conditions. By accessing us.brandymelville.com* (the "Website"), you (the "User" or "you") represent and warrant that you have read, understood and agree (1) to be bound by the following Terms and Conditions ("Agreement"); (2) that you have the right, authority, and capacity to abide by this Agreement; and (3) that you agree to comply with all applicable laws and regulations concerning your access and use of the website.
PRICING POLICY All prices are in US dollars. We reserve the right to modify prices at any time. Any discounts will be posted by us, and not third parties. Refunds must be made to the original payment method, and if this is not available, a gift card can be issued.
DEPICTION OF ITEMS While we do our best to accurately represent an item, there may be some variations. Some fabrics are vintage or distressed, and we will try to note that in the description. Colors on your device may not reflect the exact color of the actual product. If you feel there is an inaccuracy, please let us know. We reserve the right to make any changes to product information at any time.
USE OF SITE Harassment of any kind, including obscene or abusive language, will not be tolerated. We reserve the right to refuse service.
INVENTORY While we do our best, occasionally items that are ordered will be out of stock. If this happens, you will be notified when the rest of your order ships and you will be refunded for the out of stock item(s). We cannot guarantee inventory.
PRIVACY & SECURITY We will never share your personal information. Our checkout is secured using the latest SSL. Any information you give us will only be used to fulfill your order. If you have an account with us, all your information is secure and will not be shared.
PROP 65 WARNING California's law requires that we notify you if any of our products contain lead or other chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to these chemicals above a certain threshold level. Warning: Some of our products (such as jewelry) may contain very small amounts of lead, cadmium, or other chemicals, but not above the safe level as dictated by law.
Brandy Melville reserves the right to update, change, modify or otherwise alter these Terms and Conditions at any time without prior notice. Such revisions shall be effective immediately upon notice thereof, and any such notice may be given through any means, including but not limited to posting of the revised terms on the Website. It is your responsibility to review this Agreement for revisions and modifications that may affect your rights or obligations hereunder. You agree that you shall be bound by any such modifications to those terms. ANY ACCESS OR USE OF THIS WEBSITE BY YOU AFTER NOTICE OF REVISIONS SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THE REVISED TERMS.
These Terms are effective unless and until terminated by Brandy Melville. Brandy Melville may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access the website and the restrictions imposed on you with respect to the Content (as defined herein) and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination. Brandy Melville shall also have the right without notice and at any time to terminate the Website or any portion thereof, or any products or services offered through the Website, or to terminate any individual's right to access or use the Website or any portion thereof.
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